API Performance degradation for a subset of EU Production tenants between 8:00am and 12:45pm (BST)

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jul 08, 2020 - 07:08 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 08, 2020 - 06:31 PDT

Investigating

We're investigating a performance degradation that affected API response times for a subset of EU Production tenants between 8:00am and 12:45pm (BST).

Posted Jul 08, 2020 - 06:04 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production API).