Reporting gets stuck at "In Progress" status for a subset of tenants in the US Production Environment.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jul 03, 2020 - 14:37 PDT

Monitoring

A fix has been implemented and this issue should now be resolved. We are continuing to monitor the results.

Posted Jul 03, 2020 - 07:44 PDT

Update

Our engineering team are continuing to investigate this issue.

Posted Jul 03, 2020 - 07:20 PDT

Investigating

We are having an issue that Reporting gets stuck at "In Progress" status in US Production for a subset of tenants. Our team is currently investigating the issue.

Posted Jul 03, 2020 - 02:14 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Analytics).