Not able to Activate Users in Sandbox Environments
Incident
Report for Zuora
Resolved
A fix has been implemented. Now, this incident has been resolved.
Identified
Our Engineering team has found out the root cause and only the tenants enabled with the "Audit Trail" feature are affected by this.
We are working with the priority to fix this.
We are working with the priority to fix this.
Investigating
Receiving below error when activating any user in Sandbox environments:
We apologize. There has been an internal system error that prevents us from processing your request at this time. If you would like technical support, please email support@zuora.com.
Our Engineering teams are working on this issue with the highest priority
We apologize. There has been an internal system error that prevents us from processing your request at this time. If you would like technical support, please email support@zuora.com.
Our Engineering teams are working on this issue with the highest priority
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox UI, Central Sandbox), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox UI, Central Sandbox), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Sandbox UI, Central Sandbox).
