Error while creating Payment method through Adyen Gateway 1.0 for a small subset of US and EU Sandbox and Production environments

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jul 21, 2021 - 15:24 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 21, 2021 - 08:54 PDT

Monitoring

Error Creating Payment Methods on Adyen gateway 1.0 for a small subset of US and EU Sandbox and Production environments from 2021-07-19 23:10:00 PDT.

Our engineering team has identified the cause and applied a fix, We are currently monitoring the issue.

Posted Jul 21, 2021 - 00:56 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Sandbox UI, Sandbox API) and EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Production API, Sandbox UI, Sandbox API).