Errors for reconciliation jobs via Slimpay Gateway

Incident Report for Zuora

Resolved

As of 3:16PM PT, all failed reconciliation runs have been completed.

Posted Apr 19, 2018 - 15:43 PDT

Update

The issue has been verified resolved for new Reconciliation jobs against the Slimpay gateway. Customers can resubmit jobs via the UI as desired. Previous failed runs that are not resubmitted via the UI will be completed and then the Incident will be resolved here.

Posted Apr 19, 2018 - 12:07 PDT

Update

UPDATE - Verification of resolution in Prod environment is being confirmed. It's also been determined to NOT HAVE AFFECTED Sandbox.

Posted Apr 19, 2018 - 11:54 PDT

Update

UPDATE: A fix has been implemented, verification is in process

Posted Apr 19, 2018 - 11:46 PDT

Update

UPDATE- a fix is being implemented and verified. ETA for update 1 hour max

Posted Apr 19, 2018 - 11:07 PDT

Identified

The team has identified an issue that is currently resulting in Connection Timeout errors for 80% of Reconciliation jobs against the Slimpay Payment Gateway. The issue has been identified to be related to an IP whitelisting issue (being confirmed)

Posted Apr 19, 2018 - 10:37 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Integrations).