Subset of users cannot log in to API Sandbox and Central Sandbox tenants through OneID

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Dec 05, 2024 - 04:39 PST

Monitoring

We have identified the impact, which can be resolved by clearing your browser cache related to *.zuora.com domains.

Posted Dec 05, 2024 - 02:06 PST

Update

We are continuing to investigate this issue.

Posted Dec 05, 2024 - 01:51 PST

Investigating

We are investigating OneID login errors on Sandbox and Central Sandbox environments which have impacted a subset of users.

Posted Dec 05, 2024 - 00:40 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox UI, Central Sandbox), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox UI, Central Sandbox), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Sandbox UI, Central Sandbox).