System Status Page

Internal server error when opening Customer Accounts in the Zuora UI

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Mar 13, 2025 - 15:24 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 13, 2025 - 14:23 PDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 13, 2025 - 10:50 PDT

Identified

We have identified the issue and are working on the fix.

Posted Mar 13, 2025 - 10:18 PDT

Investigating

We have identified an Internal server error when opening Customer Accounts in Zuora UI, impacting a subset of tenants

Posted Mar 13, 2025 - 09:43 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Sandbox UI), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Sandbox UI), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Sandbox UI).