Payment Gateway and Global Performance Issues for a subset of customers in US Hosted Environments

Incident Report for Zuora

Resolved

This incident has been resolved

Posted Aug 30, 2020 - 10:36 PDT

Update

We are continuing to investigate this issue.

Posted Aug 30, 2020 - 10:35 PDT

Update

We are now seeing a recovery in performance issues and payment gateway issues across most payment gateway providers after our upstream Internet provider has implemented mitigating measures. We are still actively monitoring

Posted Aug 30, 2020 - 08:54 PDT

Update

We are investigating the issue with the highest priority.

Posted Aug 30, 2020 - 08:28 PDT

Update

We’re actively engaged with our upstream Internet transit providers on this issue as this relates to global issues reported with the Internet that is currently ongoing.

Posted Aug 30, 2020 - 06:29 PDT

Update

We are continuing to investigate this issue.

Posted Aug 30, 2020 - 04:42 PDT

Update

We are continuing to investigate this issue.

Posted Aug 30, 2020 - 04:39 PDT

Investigating

We are currently investigating this issue at the highest priority.

Posted Aug 30, 2020 - 04:26 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations, Sandbox UI, Sandbox API, Sandbox Integrations, Sandbox Batch Operations), MARKETPLACE (CONNECT) APPLICATIONS (Marketplace (Connect) - Production), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations, Sandbox UI, Sandbox API, Sandbox Integrations, Sandbox Batch Operations), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations, Sandbox UI, Sandbox API, Sandbox Integrations, Sandbox Batch Operations).